Computation is everywhere, and so are search and interaction. It’s time to move beyond the computer screen to design information space in these new ubiquitous ecologies.
Contemporary phisical-digital ecosystems surpass our capability to fully understand and predict their behavior: openness and unpredictability are emerging patterns challenging the design of today. Embracing ambiguity — embracing the possibility of not understanding exactly how the pieces fit together — means designing systems that surpass our expectations of them; it means leaving the idea of the information architect as a producer of well-defined artifacts and embracing on the contrary that of the information architect as an enabler.
Information architecture isn’t about designing websites anymore. Better, isn’t about single products or artifacts anymore. The scenario in which information architecture operated in the late 1990s has eroded its channel-specific connotation as a website-only, inductive activity, so as to become a multi-disciplinary sense-making cultural construct concerned with the structural integrity of meaning in complex, information-based cross-channel ecosystems.
Hick-Hyman law offers important guidelines in order to design for choice. Nevertheless, even if its first formulation dates back to the 1950s, the law was scarcely applied in interaction design because of some misunderstandings: a comparison with classification theory provides useful insights.
Our Manifesto of Pervasive Information Architecture synthesizing the main ideas underlying the book is now available also in other languages than English. French, by Jean-Michel Salaun; Italian, by Luca Rosati and Andrea Resmini; Russian, by Elizaveta Oreshkina and Larisa Simonova.
Every product or service is today part of an ecosystem: as a consequence our user experiences span more and more several channels and devices. In such a perspective information architecture and UX design have to embrace the idea of flow and narrative.
Ever wondered why you can watch a movie and actually follow up without getting lost? After all, you just got lost for the 100th time in that parking lot. Ever wondered how you can make any single piece of your strategy, online and offline, contribute to making your users and customers feel at home?