Andrea Resmini

Andrea Resmini

Andrea is an information architect with FatDUX, a UX firm with headquarters in Copenhagen, and a researcher at the University of Borås, Sweden.

An ICT professional since 1989 and a practising information architect since 1999,Andrea holds a PhD in Legal Informatics and a MA in Architecture and Industrial Design, and he is currently President of the Information Architecture Institute.

He’s a frequent speaker at European and international conferences, teaches a few courses, pretends to play the piano, reads far too many books, chairs the Italian IA Summit, and co-founded the Journal of Information Architecture and the European center for user experience.

Website Twitter @resmini.

Luca Rosati

Luca's website

Luca is an independent information architect and adjunct professor of Information architecture and user experience design at University for Foreigners of Perugia (Italy). One of Italy’s pioneer in IA field, he has a long practice in designing complex information systems for large companies and organizations in order to ensure findability and cross-channel user experience.

Luca is the author of the first Italian book on IA: Architettura dell’informazione: trovabilità dagli oggetti quotidiani al web (Information Architecture: From Everyday things to the Web), and founder of Architecta, the association of Italian information architects.

Luca lives in a small town near Assisi, rounded by hills producing extraordinary wines such as Sagrantino di Montefalco; loves Lego bricks, any kind of serial objects, aged red wines. Website Twitter @lucarosati.


A book is a (large) information architecture project, too. We are building Pervasive Information Architecture with a modular approach in mind, so we can move things around and connect them when needed. That involves a lot of storytelling, and to help us out with the task we asked a few brilliant and talented people to write something to help us illuminate the key concepts in the book. Here is the list.

Kars Alfrink

Kars is an independent interaction and game designer. His main professional interests are cities, physical & social interactions and play. He is also a teacher and an organizer of events. He lives and works in Utrecht, the Netherlands. His website is

For the book, Kars writes on game design in physical environments (Chapter 9, Designing Cross-channel User Experiences).

Gianni Bellisario and Chiara Ferrigno

After a long experience in theater (drama and dance production), in 1989 Gianni joined Rai (the Italian public broadcaster). In 1995 he got the direction of the new Rai Multimedia department, building the first internet website of Rai Group, and from 2000 to 2004 the Rai Product Innovation department. Currently, Gianni coordinates the Cross-media department of Programming Direction and represents Rai in the Crossmedia EBU (European Broadcasting Union) commission.

Chiara works at the Cross-media department of Programming Direction of Rai (the Italian public broadcaster). After a background and activity as a screenwriter, Chiara met the Web in 1997: since then she works on multimedia content design. From 2000 to 2002 she has been part of a select group of Rai consultants for new technologies; and in the following years she has been consultant for the Rai TV and multimedia formats.

For the book, Gianni and Chiara offer a case study on cross-media and future TV: how convergence and cross-media affect the palimpsest concept and the TV user experience (Chapter 7, Reduction).

Cennydd Bowles

Cennydd is a user experience designer, meaning he tries to make technology useful, usable and enjoyable. Cennydd works for Clearleft, a design consultancy based in Brighton, UK. He is a regular public speaker and writer, and co-author of the book Undercover User Experience Design. His website is

For the book, Cennydd writes on Way-finding (Chapter 4, Place-making).

Stefano Bussolon

Stefano Bussolon is a Psychologist, Ph.D. in Cognitive Sciences. He works as a freelance Information Architect and Usability Specialist in Italy. His paper Card Sorting, Category Validity, and Contextual Navigation has been published on the second issue of the first number of the Journal of Information Architecture.

For the book, Stefano examines categorization as it moves between the cognitive sciences and information architecture (Chapter 5, Consistency).

Claudio Gnoli

Claudio has been working as an academic librarian since 1994. His main interest is classification theory. He has published papers on this subject in several international journals and conference proceedings. He is member of the scientific advisory boards of the Universal Decimal Classification Consortium (UDCC) and of the journal Knowledge Organization, and vice-president of the International Society for Knowledge Organization (ISKO). More at

For the book, Claudio writes of resilience in library science: how to build classification schemas capable to adapt themselves to eterogeneous needs and seeking strategies (Chapter 6, Resilience).

Andrew Hinton

Andrew is Principal User Experience Architect at Macquarium, a UX consultancy based in Atlanta. He’s been designing information systems in one way or another since 1991, and has been involved with the Information Architecture and User Experience community since 1999. Andrew helped start the Information Architecture Institute in 2002, and served on its board as both a director and an advisor. He’s a big believer in the practice of information architecture.

For the book, Andrew tells of Links, Maps & Habitats (Chapter 8, Correlation).

Jason Hobbes and Terence Fenn

Jason Hobbs lives in Johannesburg, South Africa. He’s a lecturer at the University of Johannesburg and a successful user experience designer and entrepreneur, researching Internet Cafés and their role in people’s lives in developing contexts for the past three years. Jason was an advisor to the board of the Information Architecture Institute, a local ambassador for UXnet, and currently runs the SA UX Forum.

Originally fine-art trained, Terence defected to the dark art of visual design in order to gain a scholarship for a masters degree programme at the University of New South Wales in Sydney, Australia in 2002. On his return to South Africa, Terence joined the Department of Multimedia at the University of Johannesburg where he has developed and coordinated the interactive design component of the programme since 2003.

For the book, Jason and Terence write about Teaching the Design Thinking of Information Architecture (Chapter 2, Towards a Pervasive Information Architecture).

Peter Morville

Peter Morville is president and founder of Semantic Studios, a leading information architecture, user experience, and findability consultancy. He is best known for helping to create the discipline of information architecture, for writing the Polar Bear Book with Lou Rosenfeld, and he serves as a passionate advocate for the critical roles that search and findability play in defining the user experience.

Peter is in charge of the Foreword for the book.

Eric Reiss

Eric Reiss has been actively involved in the creation of menu-based programs, hypertext games, multimedia, and web projects for over 30 years. In 200, he co-founded Fat Dux, a user-experience design company headquartered in Copenhagen with subsidiaries in Canada, Croatia, Germany, and the United States. Eric is chair of the European Information Architecture Summit and is a past president of the Information Architecture Institute.

For the book, Eric tells it all about theater and holistic user experience (Chapter 3, Heuristics for a Pervasive Information Architecture).

Jonas Söderström

Jonas Söderström is one of Sweden’s pioneer information architects. He has worked with the Swedish Government and the Swedish Parliament, and with companies like IKEA and SonyEricsson. In 2010, he published Jävla skitsystem! (Stupid bloody system!), with insights on how badly designed corporate systems create stress in the workplace.

For the book, Jonas tells us about the three circles of design and the relationship between visual design, information design and interaction design (Chapter 8, Correlation).

Donna Spencer

Donna is a freelance user experience designer who specialises in large, messy websites; and large, messy business applications. She has written three books – on card sorting, web writing, and information architecture. In her spare times she runs UX Australia, an annual user experience conference. Her website is

For the book, Donna writes about basic level categories and classification (Chapter 5, Consistency).

Samantha Starmer

Samantha Starmer has worked on a wide variety of user experience and information architecture projects and strategy while at, SchemaLogic and Microsoft. She is currently a senior manager at, where she is creating and leading new teams for user experience and information management, and incubating work around multi-channel customer experience.

For the book, Samantha tells about cross-channel user experience (Chapter 9, Designing Cross-channel User Experiences).

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