Every product or service is today part of an ecosystem: as a consequence our user experiences span more and more several channels and devices. In such a perspective information architecture and UX design have to embrace the idea of flow and narrative.
«A Brief History of Information Architecture», part of Chapter 3 of Pervasive Information Architecture, has just been republished in an edited version by the Journal of Information Architecture. The text tries to draw a few lines in the history of information architecture and describes the ongoing shift from structuring a single item (page or website) to structuring the ecosystem.
“A city processes information rather than merely moving it around” (Coward & Salingaros). This is an overview of the talk we will give at the upcoming EUROIA 2011, Europe’s Seventh Information Architecture Summit in Prague, September 22-24.
There is a certain confusion around these concepts: they are often used as synonyms but they are different. And understanding these is crucial for cross-channel user experience design and pervasive information architecture. Here’s some definitions.
83% of consumers prefer retailers offering a continuous and consistent shopping experience across the different channels: people would like to seamlessly interact with a company independently by the touchpoint, medium or place.
Attending the workshop, you will learn how to break out of the silo and design pervasive information architectures for improved user experience. Pervasive information architectures are consistent information spaces that are not limited to the Web but bridge across all active communication channels for a given company, product, or service.
When and where: Wednesday, March 30 – Information Architecture Summit, Denver.