Sample chapter

Chapter 3: Heuristics for a Pervasive Information Architecture

This chapter introduces a holistic vision of user experience and information architecture. First, the idea of process as a sequence of actions, events, or behaviors unfolding in space and time and characterized by a certain continuity is introduced. Ubiquitous computing and complexity are creating a significant shift from product to experience and changing user experience design into the shaping of this process. As information is a core layer, information architecture is affected as well and moves on to design ubiquitous ecologies, complex information spaces bridging multiple media and environments. A manifesto of this new pervasive information architecture is proposed. Finally, the chapter introduces the five heuristics to evaluate and design pervasive information architectures, which are detailed in the following chapters.

Download Chapter 3 Heuristics for a Pervasive Information Architecture