Table of contents

Foreword by Peter Morville

Introduction

1. Pervasive
2. Structure of the Book
3. Structure of the Chapters
4. Navigating the Book
5. On Being Lean
6. The Website
7. Experiencing the Book
8. Acknowledgements

PART 1 – FOUNDATIONS

1. From Multi-channel to Cross-channel

1. Short Story #1: in 1999
2. Short Story #2: in 2011
3. The Game of the Goose
4. Challenging Complexity
5. Across Channels
6. Resources

2. Towards a Pervasive Information Architecture

1. The Elephant and the Blind Men
2. From Human-Computer Interaction to Human-Information Interaction
3. A Brief History of Information Architecture
4. Approaches to Information Architecture
   1. Information Design
   2. Information Systems
   3. Information Science
5. A Definition of Information Architecture
6. Pervasive Information Architecture
7. Resources

PART 2 – HEURISTICS

3. Heuristics for a Pervasive Information Architecture

1. Build a Bear
2. Dancing with User Experience
3. Precise and Imprecise
4. Designing Processes
5. A Manifesto of Pervasive IA
6. Heuristics for Pervasive Information Architecture
7. Ubiquitous Computing and Everyware
8. Resources

4. Place-making

1. Andrea Travels West
2. Being There
3. Space, Place, and Time
4. Navigating Cyberspace
5. From Space to Sign
6. Place-making in Pervasive Information Architecture
7. Lessons Learned
8. Case study: The Written Library
9. Case study: The Art and Craft of Being Elsewhere
10. Resources

5. Consistency

1. Andrea Learns Something from Gaia
2. A Chinese Encyclopedia
3. One Tree, Some Flowers, and a Swede
4. Right or Wrong, My Classification
5. Part Fish, Part Bird, Part Mammal
6. Classification Wants to Be Used
7. The Order of Things
8. Foucault and Lakoff
9. The Chair and the Rug
10. Consistency in Pervasive Information Architecture
11. Lessons Learned
12. Case study: A Taxonomy for Snoopy
13. Resources

6. Resilience

1. Looking for that Special Wine
2. Human-information Interaction
3. An Integrated Model of Information Seeking
4. The Principle of Least Effort
5. Integrating Approaches
6. A Few Implications
7. Resilience in Pervasive Information Architecture
8. Lessons Learned
9. Case study: The Resilient Museum
10. Case study: The BBC and the Metadata Threshold
11. Resources

7. Reduction

1. Luca’s Big Adventure with a DIY electronic scale
2. The Root of the Problem
3. Long tail and Choice Overload
4. When More is Less
5. Hick’s Law
6. Reduction in Pervasive Information Architecture
   1. Organize and Cluster
   2. Focus and Magnify
7. Lessons Learned
8. Case study: The Horizontal Palimpsest
9. Resources

8. Correlation

1. Luca Introduces a Gastronomic Interlude
2. Integrating the Social and the Information Layers
3. The Case of the Broad Street Pump
4. Breaking Down Silos
5. At the Hawthorne Grill
6. The Frenzy of Orlando
7. Metanarrative
8. Correlation in Pervasive Information Architecture
9. Lessons Learned
10. Case Study: Customer Care
11. Resources

PART 3 – SYNTHESIS

9. Designing Cross-channel User Experiences

1. The Two Dimensions of Information Architecture
2. Beyond Flatland
3. In the Fourth Dimension
4. Bringing It All Back Home
5. A Co-designed Writable World
6. Lessons learned
7. Case Study: the Pervasive Supermarket
8. Resources

References

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