Introduction
Part 1 Foundations
CHAPTER 1 From Multichannel to Cross-channel
- Short Story #1: In 1999
- Short Story #2: In 2011
- The Game of the Goose
- Challenging Complexity
- Across Channels
- Resources
CHAPTER 2 Toward a Pervasive Information Architecture
- The Elephant and the Blind Men
- From Human–Computer Interaction to
- Human–Information Interaction
- A Brief History of Information Architecture
- Approaches to Information Architecture
- A Definition of Information Architecture
- Pervasive Information Architecture
- Resources
Part 2 Heuristics
CHAPTER 3 Heuristics for a Pervasive Information Architecture
- Build-A-Bear
- Dancing with User Experience
- Precise and Imprecise
- Designing Processes
- A Manifesto of Pervasive Information Architecture
- Heuristics for a Pervasive Information Architecture
- Ubiquitous Computing and Everyware
- Resources
CHAPTER 4 Place-making
- Andrea Travels West
- Being There
- Space, Place, and Time
- Navigating Cyberspace
- From Space to Sign
- Place-Making in Pervasive Information Architecture
- Lessons Learned
- Case Studies
- Resources
CHAPTER 5 Consistency
- Andrea Learns Something from Gaia
- A Chinese Encyclopedia
- One Tree, Some Flowers, and a Swede
- Right or Wrong, My Classification
- Part Fish, Part Bird, Part Mammal
- Classification Wants to Be Used
- The Order of Things
- Foucault and Lakoff
- The Chair and the Rug
- Consistency in Pervasive Information Architecture
- Lessons Learned
- Case Studies
- Resources
CHAPTER 6 Resilience
- Looking for that Special Wine
- Human–Information Interaction
- An Integrated Model of Information Seeking
- The Principle of Least Effort
- Integrating Approaches
- A Few Implications
- Resilience in Pervasive Information Architecture
- Lessons Learned
- Case Studies
- Resources
CHAPTER 7 Reduction
- Luca’s Big Adventure with a Do-It-Yourself scale
- The Root of the Problem
- Long Tails and Choice Overload
- When More Is Less
- Hick’s Law
- Reduction in Pervasive Information Architecture
- Lessons Learned
- Case Studies
- Resources
CHAPTER 8 Correlation
- Luca Introduces a Gastronomic Interlude
- Integrating the Social and the Information Layers
- The Case of the Broad Street Pump
- Breaking Down the Silos
- At the Hawthorne Grill
- The Frenzy of Orlando
- Metanarrative
- Correlation in Pervasive Information Architecture
- Lessons Learned
- Case Studies
- Resources
Part 3 Synthesis
CHAPTER 9 Designing Cross-channel User Experiences
- The Two Dimensions of Information Architecture
- Beyond Flatland